At 18cash, your privacy is more than a legal obligation — it is our genuine commitment to every player who entrusts us with their personal data. This document explains in detail how we collect, use, store, and protect your information.
This Privacy Policy is published by 18cash ("we", "the platform", or "18cash") and applies to all users who register, browse, or use any services offered through the 18cash.ws website and related applications. This document outlines our approach to protecting your personal data as an 18cash player in Malaysia.
18cash takes privacy protection very seriously. We operate in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. This commitment goes beyond legal obligation — it is a core value we uphold in building lasting trust with every 18cash member.
By using the 18cash platform, you agree to the collection and use of your information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. If you have any questions, the friendly 18cash customer support team is available to assist you 24 hours a day.
We collect your information to process accounts and transactions, comply with legal requirements, and improve 18cash's services. We do not sell your data. You may request access to or deletion of your data at any time.
18cash collects various types of personal data depending on how you interact with our platform. We only collect data that is strictly necessary for the stated purposes and do not gather excessive or irrelevant information.
| Data Category | Examples of Information | Requirements |
|---|---|---|
| Personal Identity | Full name, identification card number, date of birth, gender | Mandatory (KYC) |
| Contact Information | Phone number, email address, residential address | Mandatory |
| Financial Data | Payment methods (e-wallet, FPX), deposit/withdrawal records in MYR | Mandatory |
| Activity Data | Game records, betting history, session duration | Automatic |
| Technical Data | IP address, device type, browser, operating system | Automatic |
| Communication Data | Customer support conversation records, complaints, and feedback | Where applicable |
| Preference Data | Game preferences, notification settings, language preference | Optional |
For compliance with anti-money laundering (AML) laws and Know Your Customer (KYC) requirements, 18cash may request copies of identity verification documents such as a national ID or passport. These documents are stored with full encryption and are accessible only to authorised personnel.
18cash collects your personal data through various channels as you interact with our platform. Understanding how data is collected helps you make more informed decisions about the information you share with us.
18cash uses your personal data only for legitimate, stated purposes. We do not use your data for any other purpose without notifying you in advance and, where required, obtaining your consent.
The security of your personal data is 18cash's highest priority. We continuously invest in the latest security technologies and procedures to ensure your data is always protected against unauthorised access, alteration, disclosure, or destruction.
All data transmitted between your device and 18cash's servers is encrypted using 256-bit SSL/TLS — the same security standard used by Malaysia's leading banks.
Data is stored in data centres with multiple layers of physical and digital security, including biometric access controls and 24/7 monitoring.
Only specifically authorised 18cash staff may access personal data, and only to the extent required to carry out their responsibilities.
Personal data is retained for as long as required by law or business operations — typically no more than 7 years after account closure.
While we take all reasonable precautions, no security system can be guaranteed 100% foolproof. You also play a part in keeping your account safe — use a strong password, enable two-factor authentication (2FA), and never share your login credentials with anyone.
18cash does not sell, rent, or disclose your personal data to third parties for their own marketing purposes. Data sharing only occurs in the following limited and strictly controlled circumstances:
The 18cash platform uses cookies and similar technologies to enhance your experience, verify your identity during a session, and analyse how the platform is used. Cookies are small text files stored on your device by your web browser.
| Cookie Type | Purpose | Duration | Type |
|---|---|---|---|
| Session Cookies | Maintains your login session and game state | Until log-out | |
| Security Cookies | Identity verification and fraud prevention | 30 days | |
| Preference Cookies | Saving your language settings, theme, and game preferences | 1 year | |
| Analytics Cookies | Understanding how the 18cash platform is used | 90 days |
You can manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of the 18cash platform, including your ability to stay logged in or save your game preferences. Necessary cookies cannot be disabled as they are essential for the platform's security and core functionality.
As an 18cash player and data subject under Malaysia's PDPA, you have the following rights in relation to your personal data. 18cash is committed to respecting and facilitating the exercise of these rights.
To exercise any of the above rights, please contact the 18cash privacy team by email at support@18cash.ws stating your request clearly. We will respond within 14 business days and may require identity verification before processing your request.
The 18cash platform is intended exclusively for users aged 18 and above. 18cash does not knowingly collect or process any personal data from individuals under the age of 18. Our registration process requires age verification, and we take active measures to prevent underage access to the platform.
Should we become aware that we have inadvertently collected data from someone under the age of 18, we will take immediate steps to delete that data and close the account in question. If you believe an underage account has been created on the 18cash platform, please contact us immediately.
The 18cash platform may contain links to third-party websites or services. These links are provided for your convenience only. 18cash is not responsible for the privacy practices of those third-party websites, and this Privacy Policy does not apply to them.
We encourage you to read the privacy policy of every website you visit. Any disclosure of your personal information to third-party websites is beyond 18cash's control and is solely your responsibility.
18cash reserves the right to amend this Privacy Policy at any time to reflect changes in our privacy practices, legal requirements, or how we handle personal data. The date of the most recent update will always be displayed at the top of this document.
For significant changes, 18cash will endeavour to notify you via an in-platform notification or an email to your registered address before the changes take effect. Your continued use of the 18cash platform after changes are published will be considered your acceptance of the updated policy.
If you have any questions, concerns, or complaints about how 18cash handles your personal data, or wish to exercise any of your privacy rights, please contact us through the channels below. We are committed to responding thoroughly and promptly.